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Returns & Exchanges

Return policy

If you would like to return or exchange an item purchased on within the United States, please send us a request for a return authorization within 14 days of delivery date. All returns must be shipped back to us within 7 days of the request approval.

– Items must be returned in new & unused condition, with all original packaging and tags attached.
– Initial shipping charges cannot be refunded.
– Chrystie NYC reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
– Contact us if you have any questions regarding your return at


We offer returns for refund, or for web store credit. All returns are subject to an $10 return fee. This fee is waived for exchanges or returns for web store credit. Please note web store credit can only be redeemed at the online store.

To return an item please email with your order number.


We will accommodate an exchange for items purchased at within the USA for the same style in a different size or color.

Defective items

If an item is received damaged or defective, please email immediately.

Returned to sender / Refused Packages

Orders refused or deemed undeliverable by UPS will be returned to our warehouse. All packages returned to our warehouse will be treated as returns. We will return the items to stock for web store credit less an $10 restocking fee.